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WE HANDLE YOUR COMPLAINTS
Dear customer (s),
We inform you of the existence of a system dedicated to the processing of complaints within BGFI Bank. For any complaint, you can contact us:
- By mail (physical deposit at our head office or in one of our agencies)
- Or by email to the following address: eqc@bgfi.fr
An acknowledgement of receipt will be issued to you upon receipt of your request, and a response will be sent to you within the regulatory deadlines.
The person in charge of handling complaints can be reached at:
+33 1 45 62 62 70
Thank you for your trust.
Dear customer (s),
We inform you of the existence of a system dedicated to the processing of complaints within BGFI Bank. For any complaint, you can contact us:
- By mail (physical deposit at our head office or in one of our agencies)
- Or by email to the following address: eqc@bgfi.fr
An acknowledgement of receipt will be issued to you upon receipt of your request, and a response will be sent to you within the regulatory deadlines.
The person in charge of handling complaints can be reached at:
+33 1 45 62 62 70
Thank you for your trust.
BGFIBank Europe: 15 years of expertise dedicated to your African projects.
BGFIBank Europe supports its clients in their Africa-related projects by providing expertise and tailor-made solutions. Whether it’s for financing, investment, or international trade, our dedicated team guides you with a deep understanding of the continent’s challenges.
BGFI in a few key figures
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12
Countries covered
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2700
Employees
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50
Years of experience
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100
%
Private ownership
Supporting you with complete confidence
Since our creation, BGFIBank Europe has been committed to building close and trusting relationships with its clients by combining innovation, performance, and responsibility.We are proud to be a leading player in the banking sector, serving individuals, professionals, and businesses in France and internationally.
Our mission is clear: to offer secure, high-performing, and tailored financial solutions while contributing to sustainable economic development.
Our commitment is simple: to stand by your side, listen to you, and offer useful, clear, and responsible solutions.
Every day, our teams go the extra mile to earn your trust.
Thank you for placing it in us.
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