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‍Dear customer (s),
We inform you of the existence of a system dedicated to the processing of complaints within BGFI Bank. For any complaint, you can contact us:
- By mail (physical deposit at our head office or in one of our agencies)
- Or by email to the following address: eqc@bgfi.fr
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‍An acknowledgement of receipt will be issued to you upon receipt of your request, and a response will be sent to you within the regulatory deadlines.
The person in charge of handling complaints can be reached at:
+33 1 45 62 62 70
Thank you for your trust.
Private banking
BGFI Premier
BGFIPremier is the first pan-African private bank operating in Europe.
BGFIPremier was launched in September 2022.
We serve an exclusive clientele by offering personalized and sophisticated financial services.
The role of our private bank is to define, alongside you, a wealth management strategy that aligns with your current situation and future plans.
A dedicated private banker, with a diploma in wealth management, as well as a private banking assistant support you in all your projects and the management of your daily life:
- Global advice on the organization, management and development of your assets
- Management of your accounts, personal and property insurance
Its approach is part of a global and personalized approach to your asset situation in accordance with your human and ethical values.
It works in consultation with your usual advisers (notary, lawyer, chartered accountant) and relies on a network of experts:
- Tax lawyer
- Portfolio manager
- Real estate agent
BGFI in a few key figures
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Our commitments
AVAILABILITY AND REACTIVITY
Your BGFIPremier banker works in collaboration with his assistant manager who is your privileged interlocutor at the service of your bank on a daily basis (payments, transfers, objections).
A RELATIONSHIP OF TRUST
Your BGFIPremier banker ensures the management and development of your assets for you and your loved ones. He accompanies you during events that affect you.
MONITORING AND ANALYSIS OVER TIME
We are vigilant at all times to anticipate and respond to the continuous changes in markets and legal and fiscal environments.
Your BGFIPremier banker therefore contacts you regularly to:
- Inform you of these developments
- Analyze the strategy put in place and the decisions adopted with you
- Adjust your initial project over time to take account of personal developments and reorientations
- You offer personalized investment opportunities.
EXCLUSIVE SERVICES
As a client of our Private Banking, you benefit from privileged access to exclusive events and prestigious events. These unique appointments, whether professional, cultural or sporting, are designed to enrich your experience and reflect the excellence of our support.
A STRONG COMMITMENT
Content that we take into account your international environment, we work, in collaboration with our sisters, to allow you to benefit from advice with high added value.
AN ORGANIZATION THAT REFLECTS YOUR IMAGE
- At your Victoria Private Bank branch
- at your home or at your workplace.
- Face to face, by phone or by email.
- We also have the ability to travel wherever you are in the world.
IN ADDITION, YOU CAN
Follow your accounts, carry out current transactions directly on the BGFI Online.com website. Get information on the BGFIPremier offer on economic and fiscal news via the monthly newsletter sent by email to customers.
ANSWERS ADAPTED TO YOUR NEEDS
ORGANIZE YOUR RETIREMENT
OPTIMIZE YOUR FINANCIAL ASSETS
MAKE YOUR DAILY LIFE EASIER
OPTIMIZE YOUR TAXATION AND THE TRANSMISSION OF YOUR ASSETS
FINANCE YOUR PROJECTS
A WEALTH AND INTERNATIONAL OFFER TO MEET YOUR NEEDS
We support our non-resident French customers by meeting their specific needs and by offering them tailor-made solutions.
Our services include personalized support, real estate investment advice and an adapted management mandate, whether managed, advised or free.
In addition, we offer currency transfer options to facilitate their international transactions, thus guaranteeing a complete and optimized service.
