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Complaint
WE HANDLE YOUR COMPLAINTS
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‍Dear customer (s),
We inform you of the existence of a system dedicated to the processing of complaints within BGFI Bank. For any complaint, you can contact us:
- By mail (physical deposit at our head office or in one of our agencies)
- Or by email to the following address: eqc@bgfi.fr
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‍An acknowledgement of receipt will be issued to you upon receipt of your request, and a response will be sent to you within the regulatory deadlines.

The person in charge of handling complaints can be reached at:
+33 1 45 62 62 70
Thank you for your trust.
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Privacy policy

Privacy policy

1. Introduction

The website https://groupebgfibank.com/ is published by BGFIBank Europe, whose headquarters is located at 10-12 rue du Général Foy, 75008 Paris, France.

This privacy policy aims to inform you about how we collect, use, and protect your personal data when you browse our site.

2. Data Collected

We collect personal data that you voluntarily provide via contact forms, including:

  • First and last name
  • Email address
  • Phone number
  • Content of your message

Browsing data may also be collected automatically via cookies (see section 5).

3. Purpose of Processing

The data collected is used to:

  • Respond to your requests and provide the requested information
  • Improve our website and services
  • Ensure the security of the site

4. Data Recipients

Your personal data is intended for internal departments of BGFIBank Europe. It may be shared with technical service providers as needed for the operation of the site, in compliance with confidentiality and data security requirements.

5. Cookies

Our website uses cookies to enhance your browsing experience. By continuing to browse, you accept the use of cookies in accordance with our Cookie Policy.

6. Retention Period

Your personal data is kept for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

7. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right to access, rectify, and erase your data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability

To exercise these rights, you can contact us at the following address:

BGFIBank Europe
10-12 rue du Général Foy, 75008 Paris, France
Email: contact@bgfi.fr

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against any loss, destruction, alteration, unauthorized access, or disclosure.

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date.

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