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WE HANDLE YOUR COMPLAINTS
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‍Dear customer (s),
We inform you of the existence of a system dedicated to the processing of complaints within BGFI Bank. For any complaint, you can contact us:
- By mail (physical deposit at our head office or in one of our agencies)
- Or by email to the following address: eqc@bgfi.fr
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‍An acknowledgement of receipt will be issued to you upon receipt of your request, and a response will be sent to you within the regulatory deadlines.

The person in charge of handling complaints can be reached at:
+33 1 45 62 62 70
Thank you for your trust.
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Legal information

Legal information

Internet Portal Published by BGFIBank Europe

December 2024

BGFIBANK EUROPE
Public limited company with a share capital of €40,000,000

Head office: 10-12 rue du Général Foy – 75008 Paris

Registered with the Paris Trade and Companies Register under identification number 511 432 940.

Specialized credit institution under French law, authorized as a financial company by the Prudential Supervisory Authority (ACP)
(31, rue Croix-des-Petits-Champs - 75001 Paris)

DEPOSIT GUARANTEE AND RESOLUTION FUND

The Deposit Guarantee and Resolution Fund (FGDR), created by the law of June 25, 1999, is responsible for protecting and compensating customers in the event of a failure of their banking institution.

  • Deposit Guarantee covers deposit accounts and savings accounts up to €100,000 (excluding state-guaranteed savings accounts).
  • Securities Guarantee covers all financial instruments up to €70,000.
  • Guarantee of Sureties covers regulatory surety commitments made by professionals on behalf of their clients.

The FGDR may also intervene in crisis resolution before bankruptcy to prevent consequences for clients.

For more information on how your accounts are protected in the event of your bank’s failure, download the practical guide here.

REGULATORY INFORMATION

Management of Inactive Accounts
Since January 1, 2016, the implementation of the law of June 13, 2014 known as the "Eckert Law" has simplified the procedures relating to deposits and assets in inactive accounts.

You can find here the mini-guide published by the French Banking Federation that explains how accounts become inactive and how their assets are handled.

Clients in Financially Vulnerable Situations
To be completed.

PERSONAL DATA PROTECTION

The personal data collected by BGFIBank Europe is used exclusively for regulatory purposes (anti-money laundering and counter-terrorism financing, anti-tax evasion), IT and payment security (strong authentication for access to personal accounts and online purchases), account opening and management, and credit/debit card subscription.

You may exercise your rights of access, rectification, and objection free of charge (Articles 15, 16, and 17 of Regulation (EU) 2016/679 on the protection of individuals with regard to personal data processing) by sending an email to our Data Protection Officer at:
dpo@bgfi.fr

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