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‍Dear customer (s),
We inform you of the existence of a system dedicated to the processing of complaints within BGFI Bank. For any complaint, you can contact us:
- By mail (physical deposit at our head office or in one of our agencies)
- Or by email to the following address: eqc@bgfi.fr
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‍An acknowledgement of receipt will be issued to you upon receipt of your request, and a response will be sent to you within the regulatory deadlines.

The person in charge of handling complaints can be reached at:
+33 1 45 62 62 70
Thank you for your trust.